We are here to help
See below for answers to some of our most commonly asked questions
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We are a small business and currently ship orders Tuesdays and Thursdays. If you require something urgently please reach out at hi@kiosktheshop.com.
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We use a courier service for both domestic and international orders. This means faster, trackable shipping but also that we can only ship to street addresses (ie. No PO Boxes, Locked Bags etc)
You will receive a link to your tracking info in your shipping confirmation email.
Art prints are made to order and shipped independently by our printers so please allow up to 14 business days for your order to be processed.
If you order art prints / posters as well as other items in the same order, you will receive multiple shipments.If you order pre-order items as well as in stock items in the same order, your order will ship when all product is available.
During busy times (holiday season, sales etc) there may be shipping delays. If there is an issue or we are unable to fulfil your order for any reason, we will contact you ASAP to let you know.
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Shipping within Australia: 1-4 business days*
International Shipping: Usually 5-10 business days (but this can vary widely depending on location!)**
All orders require a signature upon delivery. If someone is not on the premises to sign and receive your order, it will be taken to the nearest post office or courier depot for collection.
*Delivery times are based on Metro areas, please allow an additional 1-2 days for regional deliveries
**Please be aware that Dispatch and Shipping times can be longer over seasonally busy periods, such as Christmas, and delivery times can not be guaranteed.
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Yes, we offer free shipping for all orders shipped within Australia over $200 AUD.
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Yes, we ship our products all over the globe using a trackable courier service.
Please note that shipping rates and delivery times will vary depending on your region and will be calculated at checkout. -
Unfortunately we cannot control any duties/taxes applied to your package. You will be responsible for paying any additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
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Gift cards can only be redeemed for merchandise on the KIOSK website, and not cash. If the total amount on a gift card is not redeemed in a single purchase, the balance remains on the gift card and can be redeemed on a future purchase.
Please note, Gift Cards are considered non-refundable, non-transferable, and cannot be exchanged for cash.
Payments & Safety
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We accept payments from all major credit cards; Visa, Mastercard, AMEX.
All prices on kiosktheshop.com are displayed and processed in Australian Dollars AUD. International bank charges may apply.
Deferred payment options Afterpay, Klarna and Zip, are also available please see further information on each payment type below.
GIFT VOUCHERS
Gift cards are available for purchase online by clicking here.
Gift cards can be redeemed online by entering the gift voucher code into the voucher section of the cart.
Gift cards are non-refundable, non-transferrable and must be treated like cash.
AFTERPAY
We accept Afterpay on Australian domestic orders only. For further information on Afterpay please read here.
ZIP PAY
We accept Zip on Australian domestic orders only.
For further information on Zip please read here.
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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All prices listed on our site are in AUD, and charged in AUD. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the current exchange rates.
Returns & Refunds
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We currently only accept returns / exchanges if there is a notable problem or flaw with your purchase. Please contact us via email at hi@kiosktheshop.com with your order number if you wish to make a return. We will happily cover the cost of the return shipping if you receive a faulty or incorrect item
We do not currently offer returns or exchanges simply for change of mind only.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hi@kiosktheshop.com.Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@kiosktheshop.com
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Each order is thoroughly checked by the KIOSK dispatch team prior to being sent out, however should you receive a faulty or incorrect item, please contact us at hi@kiosktheshop outlining the issue and providing clear imagery.
Please note that all shipping and handling charges are strictly non-refundable unless the item(s) received are either incorrect or faulty.
Should you have any questions or concerns regarding returns, refunds or exchanges, please contact us at hi@kiosktheshop.com.